Refund & Return Policy

Last Updated: August 14, 2026

Thank you for shopping with GrumpPots. We take care in preparing and fulfilling every order and want our policies to be clear before you make a purchase. By placing an order with GrumpPots, you acknowledge and agree to the terms outlined below.

All Sales Are Final

All purchases made through GrumpPots are final sale.

Once an order has been placed and confirmed, we generally do not accept returns or provide refunds for change of mind, buyer’s remorse, ordering the wrong item, or deciding that you no longer want the product.

Please carefully review the product description, photos, dimensions, quantity, and other available product information before completing your purchase.

Change of Mind

We do not offer refunds or returns for change of mind.

This includes, but is not limited to:

• Deciding you no longer want the product after ordering

• Changing your mind about the design, style, or appearance

• Ordering the incorrect product or quantity

• Finding a similar product elsewhere

• No longer needing the product

• Personal preference after receiving the product

Because our products may be handmade and prepared in limited quantities, please make sure you are happy with your selection before placing your order.

Handmade Product Variations

GrumpPots products may be handmade, and as a result, minor variations between individual products are normal.

Small differences in appearance, texture, shape, finish, detailing, or other handmade characteristics may occur. These natural variations are part of what makes each handmade piece unique and are not necessarily considered defects.

Product photographs are intended to provide an accurate representation of the item; however, lighting, photography, screen settings, and the handmade nature of the product may result in minor differences between what appears on your screen and the item you receive.

Damaged, Defective, or Incorrect Orders

While all sales are final, we want to hear from you if your order arrives damaged, defective, or materially different from what you ordered.

Please contact us as soon as possible after delivery at Grumppots@gmail.com and provide:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of any damage

• Photographs of the shipping packaging, when applicable

Providing this information allows us to review the issue and determine an appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, an eligible resolution may include a replacement, repair, store credit, or another appropriate remedy.

Please do not discard a damaged product or its original packaging until we have reviewed your request, as we may need additional photographs or information.

Return Authorization

Do not send a product back to us without contacting us first.

Any return that may be approved due to a damaged, defective, incorrect, or otherwise qualifying order must first be authorized by GrumpPots.

Products returned without prior authorization may not be accepted or processed.

If a return is approved, we will provide you with the appropriate instructions.

Order Cancellations

We begin processing orders as quickly as possible. For this reason, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you notice an issue with your order, contact Grumppots@gmail.com as soon as possible. If your order has already entered processing, production, fulfillment, or shipment, we may be unable to cancel or modify it.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number

• City

• State or region

• ZIP/postal code

If you notice an error, contact us immediately at Grumppots@gmail.com. We cannot guarantee that shipping information can be changed once an order has entered fulfillment or has been shipped.

GrumpPots is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.

Lost or Missing Packages

If tracking information indicates that your package is still in transit beyond the expected delivery period, please contact us so we can help review the situation.

If tracking shows that your package was delivered but you cannot locate it, we recommend checking around the delivery location, asking members of your household or neighbors, and contacting the shipping carrier.

If you believe your package has been lost during transit, contact us at Grumppots@gmail.com with your order number and relevant tracking information.

Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery of their orders.

Packages that are refused, left unclaimed, or returned because of circumstances within the customer's control do not automatically qualify for a refund.

Please contact us if a package is returned to sender so we can review the circumstances and determine what options may be available.

Shipping Costs

Original shipping charges are generally non-refundable except where required by applicable law or where GrumpPots determines that the shipping charge should be reimbursed because of an error on our part.

If an authorized return is required because we sent an incorrect item or because an item arrived damaged or defective, we will provide instructions regarding the applicable return shipping arrangements.

Sale and Promotional Items

Products purchased during a sale, discount, promotional event, or with a promotional code are also subject to this policy.

Sale and promotional purchases are final sale unless the item qualifies for a remedy because it arrived damaged, defective, incorrect, or applicable law provides otherwise.

Contact Us

If there is a problem with your order or you have questions about this policy, please contact us at:

GrumpPots
Email: Grumppots@gmail.com

Please include your order number and a clear description of your issue so we can assist you as efficiently as possible.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law gives you rights regarding damaged, defective, misdescribed, or otherwise non-conforming goods, those rights will continue to apply regardless of the final-sale provisions above.

By completing a purchase from GrumpPots, you acknowledge that you have reviewed and accepted this Refund & Return Policy, including our policy that all sales are final and that we do not provide refunds or returns solely because of a change of mind.