Shipping Policy

Last Updated: August 14, 2026

Thank you for shopping with GrumpPots! We work hard to make sure your order is prepared, shipped, and delivered as smoothly as possible. Please review our shipping policy before placing your order.

Shipping & Delivery Time

Orders typically arrive within 2–7 business days.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Order Processing

Once your order is placed, our team begins preparing it for shipment. Because some GrumpPots products are handmade or prepared in small batches, processing times may occasionally vary during periods of high demand.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Tracking Your Order

When tracking is available, you can use the tracking information provided in your shipping confirmation to follow your package as it makes its way to you.

Please allow some time for tracking information to update after receiving your shipping confirmation, as carriers may not scan packages immediately.

Shipping Delays

While most orders are expected to arrive within 2–7 business days, occasional delays can happen.

Carrier delays, severe weather, holidays, high order volumes, transportation disruptions, or other circumstances outside of GrumpPots' control may affect delivery times.

We appreciate your patience if your package experiences an unexpected delay.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase. If you realize that you entered incorrect information, contact us at Grumppots@gmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery period, please contact us at Grumppots@gmail.com with your order number.

If tracking shows your package as delivered but you cannot locate it, please first:

• Check around your property and delivery area.

• Ask other members of your household.

• Check with nearby neighbors when appropriate.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us and we will review the situation with you.

Damaged Packages

If your GrumpPot™ arrives damaged, please contact us as soon as possible at Grumppots@gmail.com.

Include your order number, a description of the issue, and clear photographs of the item and packaging so we can review the situation and determine the appropriate next steps under our Refund & Return Policy.

Business Days

Business days generally refer to Monday through Friday, excluding applicable holidays. Weekends and holidays may therefore affect the estimated delivery timeframe.

Estimated Delivery Dates

Any estimated delivery date displayed at checkout, in an order confirmation, or through tracking information is an estimate and is not a guaranteed delivery date.

Although we aim for orders to arrive within 2–7 business days, circumstances outside of our control can occasionally result in longer delivery times.

Contact Us

Have a question about your shipment? We're happy to help.

GrumpPots
Email: Grumppots@gmail.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.